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New Customer Experience Centre to enhance services at UoN

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Customer Experience Centre (CEC) launched at UoN, Friday Aug 31, 2018

August 31, 2018, Nairobi, Kenya, The University of Nairobi has established a modern 24-hour Customer Experience Centre (CEC) that will facilitate and improve interactions with all stakeholders through the provision of converged communication services.

The Vice Chancellor, Prof. Peter M.F. Mbithi  officially commissioned the centre on Friday, August 31, 2018 at the Main Campus.

“The Customer Experience Center has been developed as one of the approaches of relating with our customers in a way that provides positive customer experience,” said the Chancellor. “To boost loyalty from our clients, our excellent and empowered CEC frontline team will be expected to deliver services with professionalism, promptness, politeness and personalization to all our clients. You can now reach the University by simply dialing 020- 4910000.”

“Today’s launch is the beginning of a journey to transform the experience of University of Nairobi customers,” said the Vice-Chancellor, Prof. Peter Mbithi. “We have resolved as a University to take customer service to the top level where it should be. We have   started in a humble way but we will continue to learn and grow systematically to enhance efficiency using the latest technology available in the market.”

A first for an institution of higher learning in the country, the unified CEC based on IP Telephony solutions enables integration of modern communication technologies with university systems in line with the broader university goal of providing excellent services to its customers.

The initiative has received support from CISCO, Computech and Kansai Plascon, among others.